COVID-19 Position Statement

Updated April 20

We are taking steps to protect our employees and our customers during these extraordinary times. We provide critical information security services and are considered essential, but in order to continue operating safely, we have made drastic changes in our processes both at our facilities and at customer locations. We continue to examine our practices and make any changes we deem necessary for the safety of our staff and our customers. If you have questions, please fill out the contact form on the website or call us toll free at 1-866-381-6611. You can also email us at

COVID-19 Precautions

Here is a list of precautions we are taking to stop the spread. This list may not be comprehensive as we continue to evaluate and adjust our practices.

  • Regularly disinfecting work areas and vehicles
  • Rinsing empty bins with a bleach solution before they leave our facility
  • Spraying and wiping bins with a bleach solution when they are dropped off and picked up from customer locations.
  • Requiring workers wear clean masks and gloves
  • Requiring employees wash their hands when entering a DSS facility
  • Providing employees with access to hand sanitizer, soap and disinfectants
  • Encouraging all employees to practice social distance
  • Limiting time in customer locations
  • Limiting drop offs at DSS facilities

Changes to Scheduled Shred Services

Except in a few rare instances, DSS employees will not enter a customer location when swapping out shred bins. Instead, the driver will call when he has arrived, and bring the empty bin to the door. The customer will need to meet him to exchange the full bin for an empty bin. At the time of the exchange, the DSS driver will disinfect both bins with a bleach solution.

For other services, such as a one-time shredding project or purges, we will need to discuss which procedures will work best on a case by case basis.

Changes to Residential and Drop Off Services

Secure information destruction is not only an essential business service, it is a critical personal service as well. In normal times, we allow our residential customers to drop paper off at DSS facilities during our normal business hours, however, during this time we have made the difficult decision to suspend this service. However, for those in need of personal shredding, we are offering two no contact solutions.

Friday No-Contact Drop Off

Every Friday during the shutdown, we will allow customers to bring paper to our facilities from 1-4 p.m. A shred truck will be set up in the parking lot, and we will have workers equipped with gloves and masks to unload paper. Customers will remain in their vehicles. We are asking that the paper be in the back of the vehicle for us to unload. If we are uncomfortable with the location of the paper in the vehicle, we will ask the customer to unload it and place it in a location away from the vehicle while our employees maintain social distance. We will collect the paper after the customer has returned to their vehicle.

Payments must be made by credit card or with exact change (we will not give change in order to limit cross contamination). When you arrive at our facility, please follow the signs and heed instructions as we work to provide service while protecting our customers and employees.

Shred Bags

DSS shred bags are a perfect no-contact solution for remote workers and home offices. Each bag is made from 100% recycled paper and can each hold 6 gallons of paper. They can be purchased by phone and delivered to your location. The cost of the bag covers the cost of shredding, so a full bag can be brought to any DSS fa/dss-shred-bags/cility during normal business hours. The bag will need to be left at the door. Call to let us know you have dropped it off and watch from as safe distance as we collect it for shredding. You can learn more about DSS shred bags here.

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